Privacy policy

Effective Date: May 27, 2026

This Privacy Policy explains how Renévah ("Renévah", "we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from our website, use our online store, subscribe to our emails or text messages, or otherwise interact with us online (collectively, the "Site").

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" above and may also provide additional notice (for example, by posting a notice on our homepage or sending an email).

Acceptance of this Policy

By accessing or using our Site on any device, making a purchase, or otherwise interacting with our Site, you agree to this Privacy Policy and any updates we make to it. If you do not agree, please do not use our Site. Your continued use of the Site following changes means you accept the revised policy.

Information We Collect

We collect information from you directly, automatically when you use the Site, and sometimes from third parties. Some of this information may be considered "Personal Information" or "Personal Data" under applicable laws.

Information You Provide to Us

We collect information you choose to provide, including when you:

Use our website or online store
Create an account
Subscribe to emails or SMS
Participate in promotions, surveys, or giveaways
Contact customer service or communicate with us via social media

The types of Personal Information we may collect include:

Name
Email address
Postal/zip code
Billing and shipping addresses
Phone number
Payment information (processed via our payment providers)
Product preferences and any other information you choose to share

If you purchase a gift or ship products to someone else, you may provide us with another person's name, email, and address; we use this information to fulfill your request and may send marketing communications to that person unless they have previously opted out.

Information We Collect Automatically

When you visit or use our Site, we automatically collect certain information, such as:

Device and browser type
IP address
Access times and pages viewed
Referring link or URL
Information about your transactions (products viewed, purchased, or returned)

We and our partners may use cookies, web beacons (tracking pixels), and similar technologies to collect information about your browsing and purchasing behavior, which we may combine with other information we collect about you.

How We Use Your Information

We use the information we collect for purposes including:

Operating, maintaining, and improving our Site and your shopping experience
Processing your orders and payments, and providing order confirmations, tracking details, and receipts
Responding to your questions, requests, and customer service inquiries
Communicating with you about products, services, offers, promotions, rewards, and events
Managing your account and sending technical notices, updates, security alerts, and support messages
Personalizing your experience and presenting content, offers, or ads that match your interests
Monitoring and analyzing Site usage, trends, and activities
Running promotions, contests, or surveys and delivering related rewards
Preventing fraud and protecting the security and integrity of our Site
Complying with legal obligations and enforcing our terms and policies

Our Site and data are hosted in the United States, and your information may be processed and stored there, subject to U.S. law.

Text Marketing

With your consent, we may send you text messages about our store, new products, special offers, and other updates, including checkout reminders. Certain technology (such as webhooks) may be used to trigger these messages when you interact with the Site (for example, starting but not completing a checkout).

You can opt out of marketing text messages at any time by following the instructions in the messages you receive.

Your Choices and Rights

We respect your right to access and control your Personal Information. Depending on your location and applicable law, you may be able to:

View, correct, or update your account information
Delete your account (subject to certain legal retention requirements)
Manage your email and SMS preferences
Opt in or out of marketing communications
Request access to the Personal Information we hold about you
Request that we delete or restrict use of your Personal Information, subject to applicable law

You can manage many of these choices through the Site (for example, via your account settings or unsubscribe links), or by contacting us at info.renevah@yahoo.com.

We may share information about you in the following ways:

With service providers and vendors who perform services on our behalf (such as website hosting, data analysis, payment processing, order fulfillment and delivery, customer service, email and SMS delivery, and marketing support)
When required by law, regulation, legal process, or government request
When we believe disclosure is necessary to protect our rights, property, or safety, or that of others
In connection with a business transaction, such as a merger, acquisition, or sale of assets
With your consent or at your direction

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Advertising and Analytics

We may work with third parties to provide analytics and serve advertisements on our behalf across the internet. These partners may use cookies, web beacons, and similar technologies to collect information about your use of the Site and other websites, including IP address, browser type, pages visited, time spent, links clicked, and conversion information.

This information may be used to:

Analyze and track data and usage
Measure the effectiveness of our content and campaigns
Deliver advertisements tailored to your interests

For more details on cookies and similar technologies, please refer to our Cookie Policy.

Links to Other Websites

Our Site may contain links to third-party websites or services that are not operated by Renévah. This Privacy Policy does not apply to those sites, and we are not responsible for their content, policies, or practices. We encourage you to review the privacy policies of any third-party sites you visit.

Security

We use reasonable organizational, technical, and administrative safeguards to help protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. When sensitive information (such as payment card data) is transmitted through our Site, it is protected by encryption technologies such as Secure Socket Layer (SSL), and may be processed by third parties using similar protections.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately at info.renevah@yahoo.com.

Additional Rights for UK/EEA Residents

If you are located in the United Kingdom or the European Economic Area and we offer products or services to you there, additional rights under applicable data protection laws may apply. These may include rights to:

Access the personal data we hold about you
Request correction or deletion of your personal data
Object to or restrict certain processing
Request data portability
Withdraw consent where processing is based on consent

We will only retain your personal data as long as necessary for the purposes described above and as required by law.

Additional Rights for California Residents

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA/CPRA), including:

The right to know what categories of Personal Information we collect, use, and disclose
The right to request access to and deletion of certain Personal Information
The right to opt out of certain types of "sales" or "sharing" of Personal Information
The right not to be discriminated against for exercising these rights

We do not sell your Personal Information for money; however, some of our data sharing with service providers and advertising partners may be considered a "sale" or "sharing" under California law.

You or your authorized agent may submit a request by contacting us at info.renevah@yahoo.com with "California Privacy Request" in the subject line. We will take reasonable steps to verify your identity before fulfilling certain requests.